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After-Sales Service Management Software
Timely. Transparent. Trusted
Track requests, tasks, and customer issues with clarity and speed boosting satisfaction.
After-Sales Service Management Software
WiseTrack is a user-friendly software that helps businesses manage after-sales service efficiently. From complaint tracking, AMC, and PMS to SMS alerts and inventory, it streamlines your entire service process.
Improve customer satisfaction, team coordination, and service turnaround time with ease. Ideal for both small businesses and large enterprises, WiseTrack ensures timely, organized, and professional service delivery.
Core Modules
Customer Management
Maintain detailed customer profiles, service history, contact info, and preferences-all in one centralized place.
AMC Management
Easily manage Annual Maintenance Contracts-track renewal dates, coverage terms, and automate service schedules.
PMS Management
Schedule and manage routine checks and maintenance activities to reduce breakdowns and ensure equipment uptime.
Complaint Management
Track complaints from receipt to resolution-assign engineers, monitor status, and ensure timely closure.
SMS Facility
Send real-time SMS alerts to customers and engineers-confirm service visits, update status, and share contact details.
Escalation Management
Configure auto-escalation rules for unresolved issues to ensure prompt action and improved customer satisfaction.
Inventory Management
Keep track of equipment under warranty, AMC, or in standby-manage spare parts, replacements, and inventory flow.
Repair Centre Management
Track equipment sent for repair, manage repair costs, labour charges, and generate repair invoices seamlessly.
Advantages of using WiseTrack
Faster Service Response & Higher Customer Satisfaction
Improves customer experience through quicker complaint resolution and reduced response times.
Centralised Tracking of Complaints, AMC & Inventory
Enables efficient monitoring of service requests, AMC/PMS schedules, and spare inventory from a single platform.
Improved Team Coordination & Service Productivity
Enhances collaboration between service teams, engineers, and back-office staff for smoother operations.
Reduced Errors & Service Delays
Minimises manual intervention, cutting down operational errors and preventing unnecessary service delays.
Real-Time Communication & Status Updates
Provides instant SMS updates to customers and engineers, ensuring transparency and timely action.
Complete Service History & Equipment Lifecycle Visibility
Maintains detailed service records and asset lifecycle data to support informed decisions and better after-sales planning.
Our Clients
We take pride in the trust our clients place in us
Our Products
Smart software solutions for everyday business challenges
SkyERP Export Plus
Export documentation management software for exporters.
Read More about SkyERP Export Plus
SkyERP GST Plus
Financial accounting and GST inventory management software.
Read More about SkyERP GST Plus
SkyERP HRM
Human resource management software for employee lifecycle management.
Read More about SkyERP HRM
Sales Lead Tracker
Sales lead tracking software for CRM and follow-up management.
Read More about Sales Lead Tracker
KDOC Plus
Document management software for organized business records.
Read More about KDOC Plus document management
eSecretary
Correspondence management software for office communications.
Read More about eSecretary correspondence management
TeleCheck
Telephone expense monitoring solution for businesses.
Read More about TeleCheck telephone expense monitoring
WiseTrack
After-sales service management software for service operations.
Read More about WiseTrack after sales service managementFrequently Ask Questions
Talk To About Any Question?
WiseTrack is a service and maintenance management software designed for businesses that handle after-sales service, AMC (Annual Maintenance Contracts) and customer support. It is ideal for companies managing large volumes of service calls, preventive maintenance schedules and customer complaints.
Yes. WiseTrack streamlines complaint management by generating service tickets, tracking resolution status and monitoring service calls. It ensures timely responses and keeps a complete service history for every customer.
WiseTrack automatically tracks AMC contracts and send reminders for renewals. It also generates multiple preventive maintenance schedules, helping service teams stay proactive and maintain customer satisfaction.
Absolutely. WiseTrack generates comprehensive MIS and graphical reports for management analysis and forecasting. This helps in tracking team performance, complaint trends, and service efficiency.
WiseTrack supports mass emailing and bulk mailing label creation, allowing businesses to easily send out service reminders, AMC renewal notices, and marketing communications to large customer databases.
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